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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Teriano Bogan

September 11, 2025

5  out of  5
rating by Teriano Bogan
"Awesome guy right there. He actually took the time to explain to me what is actually covered and why. I even got life insurance the same day. Jason made me feel like I've known him more than half my life. Needless to say, I'll be staying with State Farm for a very long time."
We responded:
"Thank you for letting us help you with your insurance needs and thank you for leaving such a nice review! We look forward to working with you for the foreseeable future. If you need anything, please don't hesitate to let us know! "
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Zach Brown

September 10, 2025

1  out of  5
rating by Zach Brown
"In my experience, I did not feel supported or represented well by this agency. I walked away from the process feeling frustrated and let down. Communication was poor, and my concerns never felt like a priority. While the Department of Insurance may not have upheld my complaint, that does not change the fact that my personal experience was negative. I believe clients deserve professionalism, accountability, and good faith from their insurance representatives. Unfortunately, that was not what I experienced here. I’m sharing this so others can make an informed decision."
We responded:
"I wanted to address the concerns you raised. It is important to note that the situation you experienced was unique and not a result of any fault on our part. Your experience appears to be isolated and influenced by actions taken independently. While we regret that your outcome was not as positive as hoped, please understand that for every negative experience, we have many more satisfied clients. Additionally, you chose to proceed without seeking assistance from me or my agency until circumstances had escalated, which limited our ability to support you effectively. Leaving a negative review under these circumstances reflects more on the situation than on our commitment or service. "
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Matt Magee

August 15, 2025

5  out of  5
rating by Matt Magee
"Prompt service to our insurance needs. With home, auto, and rental property insurance, Jason was extremely helpful in providing necessary coverage. It was welcomed relief in monthly savings!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Antoinette Corelis

August 14, 2025

5  out of  5
rating by Antoinette Corelis
"Jason is a great insurance agent. He made securing renter’s insurance for my college-aged effortless. He quickly responds to my questions and is very helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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chris kaster

August 14, 2025

5  out of  5
rating by chris kaster
"Great staff always has the answers to what I need and have helped with anything that I needed help with"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Suzanne Goff

July 1, 2025

5  out of  5
rating by Suzanne Goff
"Jason Goff State Farm agency is prompt and professional with any claims we've had. In fact we have multiple policies with good rates that are stable and predictable, no surprises affecting the budget. The staff is friendly and attentive so I highly recommend this agency!"
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Drew Wickert

July 1, 2025

5  out of  5
rating by Drew Wickert
""Great service and super friendly team! Always quick to help when I need them. Highly recommend Jason Goff State Farm!""
We responded:
"Thank you for the review! Let us know if there is anything we can do to help! "
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Ramsie Verhulst

July 1, 2025

5  out of  5
rating by Ramsie Verhulst
"I always feel valued when talking to Jason or a member of his team!"
We responded:
"Thank you! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ryan Goff

July 1, 2025

5  out of  5
rating by Ryan Goff
"Excellent service from people that care! It is clear that Jason and his team enjoy what they do!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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sandy muse

June 27, 2025

5  out of  5
rating by sandy muse
"Great service, very knowledgeable. And very friendly"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Yana Willhouse

June 26, 2025

5  out of  5
rating by Yana Willhouse
"They have always been great with any claim that I’ve ever had."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tanika Lewis

May 29, 2025

5  out of  5
rating by Tanika Lewis
"Everyone there are very nice calm and has lots of patience especially Eric and nate because thats who i deal with usually and with that being said great customer service"
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Peyton Payne

May 28, 2025

5  out of  5
rating by Peyton Payne
"Jason Goff is a great insurance agent. He is friendly, easy to work with, and very knowledgeable in what he does. He will not hesitate to help you with any questions that you might have regarding your insurance whether it is home, auto, or life. Would definitely recommend State farm to new homeowners or car owners!"
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Zach Brown

May 28, 2025

1  out of  5
rating by Zach Brown
"I typically don’t leave reviews, but I feel compelled to share my experience in hopes of helping others make an informed decision. After being involved in a serious car accident, I turned to Jason Goff’s State Farm office expecting guidance and support. Instead, I was met with a lack of transparency, poor communication, and zero accountability. I was informed — for the first time — that my deductible was set at $10,000, a number I never knowingly selected. Despite my repeated attempts to resolve this, including multiple recorded phone calls with agents and support staff (all conducted legally with consent), Jason Goff’s office has refused returning my emails, as my preferred method of communication due to lack of transparency. This has left me with no transportation in running a business, providing for my children, and fearful to seek necessary medical care due to uncertainty around my insurance coverage, I’ve filed a formal complaint with both State Farm’s corporate office and the Illinois Department of Insurance — but as of this review, the situation remains unresolved. In moments like this, insurance is supposed to offer peace of mind. My experience has been the opposite. I would strongly advise others to look elsewhere for an insurance agent who will advocate for you when you need them most."
We responded:
"Dear Zach, Thank you for taking the time to share your experience. I sincerely apologize for the difficulties you faced following your car accident and for any frustration this situation has caused you. It’s clear that this has been a challenging time, and I am truly sorry that we did not meet your expectations. Your feedback regarding communication and transparency is invaluable, and I appreciate you bringing this to my attention. We strive to provide our clients with support and guidance, especially during difficult times, and it’s concerning to hear that we fell short in your case. I want to assure you that we take your concerns seriously and are committed to making improvements. I would like to address your situation directly and work towards a resolution. Please reach out to me at 309-762-1187 or jason@insurancequadcities.com, and I will personally ensure that your concerns are heard and addressed. Thank you once again for your feedback. I hope to have the opportunity to resolve this matter and restore your faith in our services. Best regards, Jason Goff Agent State Farm Office"
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dylan keefer

May 16, 2025

1  out of  5
rating by dylan keefer
"We took out renters insurance with him and what we got his him telling us that we could eat, cops showing up at our door, thousands of dollars of our money stolen soon after, and at least 1/3 of our belongings stolen. That kind of insurance is a scam."
We responded:
"This is a FAKE review posted by someone who has stolen the identity of this individual! Please Disregard.. "
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Richard Patterson

May 7, 2025

5  out of  5
rating by Richard Patterson
"Jason responded quickly and addressed my ILIVS issue with the Illinois secretary of state."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chad Arguello

May 5, 2025

5  out of  5
rating by Chad Arguello
"Excellent people to work with very responsive and fair pricing"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Carrie Calderon

April 11, 2025

5  out of  5
rating by Carrie Calderon
"Jason Goff and his staff are a reliable company that treat you like family. They take their time to make sure you get the best deals for you. I highly recommend them."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Gloria Breiholz

April 9, 2025

5  out of  5
rating by Gloria Breiholz
"Jason, Nate & Keaton are all outgoing & patient whenever I call and they are helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Dan Scherschel

April 9, 2025

5  out of  5
rating by Dan Scherschel
"Jason Goff and his team are simply the best! Everyone is helpful and they all work together as a finely tuned engine!! I refer Jason to friends and relatives with their insurance needs!!!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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b Lampo

March 31, 2025

5  out of  5
rating by b Lampo
"As a Senior citizen, Jason took the time to answer all my questions and walked me through the entire process, making it very easy. Thanks, Jason!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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lovey beat

December 27, 2024

5  out of  5
rating by lovey beat
"They are very quick to help with claims and roadside assistance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jenny Weidner

November 7, 2024

5  out of  5
rating by Jenny Weidner
"Jason and his team are amazing! Office has a friendly & cool vibe and they are all super helpful. Highly recommend!!"
We responded:
"We’re thankful for your feedback! Keep in touch and let us know how everything is working out for you! "
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Barbara Meyers

November 6, 2024

5  out of  5
rating by Barbara Meyers
"We contacted Jason Goffs office last minute before leaving for a trip to ask about insurance on our rental car. Everyone was very helpful in getting us a quick reply and Nate was able to quickly add the insurance we needed to our policy. This not only saved us money but gave us piece of mind that we were prepared for our upcoming trip. You have always been helpful to us Nate. Thank you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Edwin Vazquez

September 26, 2024

5  out of  5
rating by Edwin Vazquez
"I love State farm insurance When I have questions they are all ways there to hlep they are the beast Car insurance and winners insurance companies"
We responded:
"Thank you, Edwin! We appreciate you! "